Every January, businesses around the globe celebrate Get to Know Your Customer’s Day, a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.
Why it Matters:
For Optimove, this day isn’t just about reflection—it’s a rallying cry to embrace customer-led marketing and leverage the tools that help businesses stay connected with their customers in the most relevant and impactful ways. After all, irrelevant messaging doesn’t just fall flat; it actively drives customers away.
Key takeaways:
Relevance Drives Loyalty: Personalized, data-driven marketing builds customer trust and engagement, while irrelevant messaging alienates them.
Tools and Strategies Matter: Leverage AI-powered CDPs, behavioral insights, and real-time triggers to deliver timely, meaningful customer experiences.
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Knowing Your Customers Is Critical
Consumers today expect personalized, relevant, and timely interactions from the brands they engage with. According to Optimove’s 2025 Consumer Marketing Fatigue Report, 70% of consumers unsubscribed from at least three brands in the last three months due to excessive or irrelevant messaging. Even more telling, 54% cited repeated promotions for the same product as a primary reason for unsubscribing. These numbers clearly demonstrate that irrelevant, repetitive communication is a surefire way to alienate your audience.
In contrast, customers respond positively when they feel understood. Our research shows that 81% of consumers are more likely to open emails tailored to their interests, and 67% are more likely to make a purchase when a brand offers recommendations based on past purchases.
This Get to Know Your Customer’s Day, here are five actionable ways to deepen your understanding of your audience and deliver the kind of personalized experiences that drive engagement and loyalty:
#1 – Leverage Customer Data Platforms (CDPs)
Use tools like Optimove’s AI-powered CDP to create a unified view of each customer. This allows you to track customer journeys, preferences, and behaviors to identify opportunities to engage them meaningfully.
#2 – Focus on Behavioral Insights
Go beyond demographic data to analyze behavioral signals like purchase history, browsing habits, and response patterns. These insights can help you craft personalized campaigns that resonate.
#3 – Segment Intelligently
Not all customers are the same. Optimove’s AI-driven segmentation helps brands target customers with messaging that matches their unique lifecycle stage, preferences, and needs.
#4 – Engage at the Right Time
Poorly timed communications are just as harmful as irrelevant ones. Sixty percent (60%) of consumers report receiving messages at inconvenient times, reducing their likelihood of engagement. Use real-time triggers and predictive analytics to ensure your messaging aligns with customer behaviors.
#5 – Empower Customers with Control
Transparency is key. Create preference centers that let customers choose the type and frequency of messages they receive. This builds trust while ensuring that your communication aligns with their expectations.
The Guide to Advance Customer Segmentation
Go in depth on advanced segmentation with this guide which was written based on analyzing tens of thousands of segments across Optimove’s customer base.
The data speaks for itself: Relevance drives results, while irrelevance alienates. Consumers are no longer tolerant of one-size-fits-all campaigns. To stay competitive, brands must pivot to customer-led marketing, focusing on hyper-personalization that shows customers you understand their unique needs and preferences.
Optimove empowers brands to achieve this by combining AI, predictive analytics, and customer data into one seamless platform. With Optimove, marketers can automate personalized journeys across channels, ensuring every interaction strengthens the customer relationship instead of detracting from it.
In Summary – Celebrate Your Customers Every Day
This Get to Know Your Customer’s Day, make a commitment to go beyond the surface. Dive deep into your data, listen to your customers, and create experiences that are meaningful, timely, and relevant.
It’s a perfect reminder that meaningful connections start with understanding your audience. By embracing personalization and leveraging the right tools, brands can foster lasting loyalty and engagement.
Want to learn how Optimove can help you combat irrelevant messaging and drive meaningful engagement? Contact us today and discover how our customer-led marketing platform can transform your approach and build loyalty that lasts.
For more information on how Optimove can help you create personalized customer experiences, contact us to request a demo.
Rony Vexelman is Optimove’s VP of Marketing. Rony leads Optimove’s marketing strategy across regions and industries. Previously, Rony was Optimove's Director of Product Marketing leading product releases, customer marketing efforts and analyst relations. Rony holds a BA in Business Administration and Sociology from Tel Aviv University and an MBA from UCLA Anderson School of Management.
