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PEAK 2017 Top500 retailers Asos, WH Smith and Hotel Chocolat update on Christmas trading
Commenting on the figures, Pini Yakuel, founder and CEO of customer relationship experts Optimove, said: “Their smooth returns policy has enabled Asos to steamroller many other brands and build a hugely loyal customer base. Although many retailers assume that customers who return orders are a costly pain, we’ve uncovered the dramatic impact that returns have on customer loyalty.”
6 Ways An IT Executive Can Build Success In 2018
Tal Kedar, CTO, Optimove: Tech execs should make sure they are in position to bring to the table what’s possible, and what’s impossible, on the newer frontiers: from deep learning and other advancements in AI, through cloud architectures and other data infrastructure, to technology use cases in logistics and marketing.

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