Marketers should make the most of data and automated processes. The existing customer-base should be engaged with a wide variety of marketing strategies through different channels, and the effects of each strategy in each group of customers measured through the revenue that is created.
Optimove’s new release closes the gap between the often siloed acquisition and retention teams, whose opposing goals of lowering cost per acquisition and achieving long term customers tend to clash.
“Financial services companies haven’t always had to worry about reaching out to individual customers, in particular due to the low switching rate between different providers,” said Alon Tvina, Optimove managing director for EMEA.
Pini Yakuel, chief executive of marketing cloud platform Optimove, says: “Artificial intelligence and automation support marketers to make more informed decisions. Predictive micro-segmentation of customers and automation technologies help marketers to focus on steering a conversation in crisis situations to address key customer concerns.”